Please read the role-play scenario in Chapter 10, p. 241, "Business Technology Solutions Inc."  

In this role-play, you will demonstrate your team leadership skills in a tough situation through a written script. Ignore the instruction in the textbook regarding Stephen Covey's six teamwork skills.  

RESTRICTION:  In this role-play, the sales support team is not understaffed or overworked.  Hiring more people is not allowed.

Actions required:  

1. Read Textbook reference: Chapter 10, page 241 and cite the reference attached below.

2. Write a role of an account manager

3. Write a role of an employee 

4. Submit an 800-1000 word script on Word Document for this assignment