Cocoa Processing Company (CPC) Ltd is the primary manufacturer of chocolate in Ghana. The 
chocolate manufacturing process goes through several activities. The initial steps involve 
harvesting, fermenting, drying, and roasting of the cocoa beans. Afterwards, the cocoa powder is 
made and tempered to remove the excess cocoa butter. In the final stages, cream, sugar, and milk 
are added to the melted chocolate; the mixture is moulded into chocolates and then packaged and 
made ready for sales. CPC buys the roasted cocoa beans from suppliers and converts them into the 
chocolates. External distributors manage the distribution of the chocolates produced by CPC. The 
senior management of CPC is considering various options to expand its business. For now, only 
milk chocolates are manufactured and sold by CPC, but the company is considering the 
introduction of white chocolates and dark chocolates into the market. The main ingredient for the 
white chocolate is the cocoa butter that is separated from the cocoa solids. Although the white 
chocolates do not contain any of the cocoa solids, the cocoa solids form a significant portion of 
the dark chocolates compared to the milk chocolates. Manufacturing all the white and dark 
chocolate has very similar manufacturing processes as that of the milk chocolates. Going forward, 
CPC plans to control all activities involved in the manufacture of the chocolates, from harvesting 
of the cocoa beans to packaging of the chocolates. The senior management of the company is of 
the view that if they control all the steps for manufacturing, they can manage all the three different 
kinds of chocolate better. CPC further plans to take control of the distribution of the chocolates 
too. 
You are required to:
Describe how CPC can strategically approach the decision to harvest, ferment, dry and roast cocoa 
in-house or outsource these services from external suppliers. Also, identify and explain when it is 
appropriate for CPC to assume these processes in-house and when these steps should be 
outsourced. What benefits can CPC gain from controlling all stages in the manufacturing of the 
chocolate?