need help with an assingment must be 1000 words also must include intext citation and must have 3 sources 

1. A. What strategies can you use to ensure ease of reading in your emails and other digital communications?
B. What strategies can you use to show respect for the time of others?
C. Explain the neutrality effect and negativity effect in digital communications. 

2. Compare the less effective and more effective emails in Figures 7.1 and 7.2. Evaluate them based on three principles for effective emails from this chapter.

3. Assume you lost your temper when discussing a group project with one of your classmates. You left the meeting early because you were frustrated that your classmate insisted on doing everything his way. You still feel that he is dominating the project, but your behavior was inappropriate. Write an apology to your classmate in a way that repairs some of the damage between the two of you and allows the group to work more effectively together.

4. Analyze the Better Horizons message ( Figure 9.6 ) in the following ways:
A. Which psychological tools of influence (consistency, reciprocation, social proof, authority, liking, scarcity) does it use? Provide examples.
B. What emotional appeals are used? What about logical appeals? Would you consider this messages as catering more to emotion or logic? Explain.
C. Do you consider this message warm and inviting?
D. Do you consider this sales message plausible?
E. Do you consider this sales message respectful?
F. Do you trust this message?
G. What are two changes you think could be made to improve its effectiveness? 

5. Assume you own a computer retail store located near your campus (give the store any name you want). You have sold fewer PCs in recent years due to the strong demand for Macs among university students. You will write a sales letter to reach all student housing units. Your goal is to encourage students to purchase PCs at your store. You can do online research to help you contrast PCs with Macs and identify pricing levels. In the sales letter, attempt to show students the advantages of PCs compared to Macs and get them to take specific steps to learn more about or even purchase a PC at your store. 

Reply to Nikki 75 words listed below

Electronic communication can become very uncivil at times. When coming encountered with any uncivil emails, text, calls and so forth; there are three components of constructively responding to uncivil messages which are known to be: reinterpretation, relaxation, and defusing.
" Reinterpretation involves adjusting your initial perceptions by making more objective, more fact- based, and less personal judgments and elvauations." (Candon, 2013) pg 187. By engaging in relaxation techniques, this will help benefit the purpose of the uncivil event by reinterpreting the situation.
"Relaxation involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response." (Candon, 2013) pg 187. When reading any uncivil messages that tends to make a situation or event tense; it is best to take a deep breath while controlling your emotions at the same time. By doing this, it will help ease any anger or frustration that has build up. By relaxing, this will also help to give a more less emotional response.
" Defusing involves avoiding escalation and removing tension to focus on work objectives." ( Candon, 2013) pg 187. Once the situation is defused, it will be more easy to focus on the given task or issues when replying back. One step that comes when trying to defuse a situation to any uncivil messages is to come to agreements on any coming or assigned assignments of the objectives. When coming to agreements, this helps clarify that there has been and understanding. This will help restore any misunderstandings and will strengthen the any situation or relationships. "Anger is a universal emotion, and, no matter what you do, it's important to know how to deal with angry people calmly and assertively. If you or your organization are at fault, apologize appropriately (but be careful of liability issues), and work on finding a solution. Ask them what you can do to resolve the situation. Try not to get angry yourself. Stay calm, speak slowly, and use non-threatening body language. A calm, rational response can go a long way toward calming angry people down.

Reply to Josh 75 words

Being that we are all in the electronic age there is a guarantee that someone will be extremely angry with a decision I made and will send a nasty email because of it. Reinterpretation is a way to redirect what your go to angry response would be to that email. "Reinterpretation involves adjusting your initial perceptions by making more objective, more fact based, and less personal judgment and evaluations"(Cardon, 2013). Taking time to figure out what an email or the individual who sent it is trying to say instead going on your first interpretation to be mad about it.

I would think that everyone knows how to relax when it comes to a stressful situation but that is not always right. Relaxation is a hard to do especially in todays society when everything is go go go. "Relaxation involves releasing and overcoming anger and frustration so that you can make more of a rational and less emotional response"(Quizlet.com, 2018). There are also steps that can be taken to stop the anger before you would do something you would regret. Practicing steps to relax helps will not sending back something that would lead to more problems than you already have.

Defusing is the next process in constructively responding angry emails. Taking the tension and frustration out of the email helps with defusing the situation. "Defusing the situation with an immediate email is only part of the process in restoring or perhaps even strengthening a working relationship"(Cardon, 2013). Sitting down with the individual or individuals causes issues that have arose to be defused.